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Safeguarding Service Providers Against Unauthorised Change and Customer mistakes.

MELBOURNE, Australia - AussieJournal -- BroadSource announces the release of its latest innovation in telecommunications management, EMU Calling and Provisioning Protection (CAPP). This cutting-edge addition to the EMU suite empowers service providers to monitor configuration change, in real time, to secure their Unified Communications platforms, safeguarding against both unauthorised change and customer mis-configuration.

Proactive Change Prevention delivers Operational Efficiency
By preventing unauthorised changes and enabling service providers to detect and act on potentially fraudulent activities quickly, EMU CAPP enhances security and operational efficiency.

This unique feature not only detects but minimises policy-violating changes in near real-time. Upon identifying a suspicious change, EMU CAPP notifies the service provider and/or the customer. It can automatically reverse unauthorised actions.

Comprehensive CDR Monitoring and Analytics Integration
EMU CAPP extends its capabilities to monitor and analyse Call Detail Records (CDRs), identifying anomalies based on an extensive array of call attributes. This includes monitoring call types, destinations, patterns, and volumes. Integrated with EMU Analytics, it provides a robust interface for visualising and reacting to suspicious activities, ensuring service providers can quickly address and mitigate potential threats.

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Improved Customer Care and Operational Cost Reduction
Customer mistakes happen and the service provider wears the cost.  To reduce the number of customers calling a Unified Communication service help desk, EMU CAPP monitors customer change and reverts the mistake before it becomes a ticket.  Common reasons for customer calls are removed through EMU CAPP automations.

Unparalleled Change Detection with Context Understanding
EMU CAPP goes beyond detecting individual changes to Unified Communications platform configuration. It understands the context of multiple changes across various platform interfaces, for example the Cisco BroadWorks CommPilot, CLI, XSI, and devices. With the ability to monitor thousands of configuration settings and hundreds of CDRs, EMU CAPP delivers comprehensive oversight of system, service provider, group, and user levels. This enables the detection and management of billions of combinations of configuration and calling settings, ensuring robust and effective oversight.

Reducing False Positives with Contextual Analysis
Unlike conventional tools that often flag isolated changes, EMU CAPP excels at contextual analysis. It intelligently discerns relevant changes by considering preceding modifications, thereby reducing false positives. For example, it can identify and flag suspicious actions such as the creation of multiple group admins (which may breach policy), while allowing legitimate changes to proceed uninterrupted.

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Customisable Reactions and Near Real-Time Intervention
Service providers benefit from a highly configurable response system. EMU CAPP offers a library of pre-built reactions and the flexibility for customers to create custom logic criteria to ensure precise and effective intervention strategies.

View the EMU Calling and Provisioning Protection (CAPP) demo
https://youtu.be/OhTPd4B-9dI



Request a copy of the White Paper
https://www.broadsource.com.au/emu-capp-wp/

For more information email sales@broadsource.com.au

Media Contact
BroadSource
marketing@broadsource.com.au


Source: BroadSource
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