MULTAN, Pakistan - AussieJournal -- An Internet telephony service provider provides communications services using digital communications medium such as VoIP to either residential users or commercial enterprises. Anyone having a general knowledge of Internet and Voip  can set up an IP Telephony Service Provider ( ITSP) business. There are three main components required to set up your own ITSP setup

1. Platform / infrastructure
Platform / hardware infrastructure may consist of dedicated server , switches , routers and firewall or it may be cloud platform to offer hosted services to customers .

2. VoIP providers / Gateways
Voip providers / Carriers are responsible to connect your platform with customers, Voip providers originates / terminate calls / faxes / messages from your platform to recipients and vice vera and bill you for their services per minutes / per message or per page basis .

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3. Software programs

Software programs can be divided into two main categories 1, marketing portal 2. service portal.  Marketing portal consist of main eCommerce website that interact with customers, register customers, process payments and accounts and manage support tickets while service portal is actual platform to offer hosted communications / VoIP services to your customers

ICT Innovations following software products to setup your own ITSP.

ICTBroadcast SP Edition

ICTBroadcast SP Edition is advance white label  auto dialer and call centre software and  suitable to offer auto dialer  and inbound / outbound call centre services to customers , It features unified communication, omni channel communications and verity of advance campaigns

ICTContact SP Edition
ICTContact SP Edition is  multi tenant and white lable  contact centre software and suitable to offer contact centre services to customers,

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ICTFax SP Edition
ICTFax SP Edition is to white label Fax Server application suitable to offer inbound and outbound Fax services to your customers over internet as well as over Email also using old Fax machines or ATA devices.

ICTCore SP Edition

ICTCore SP Edition is suite-able to offer communication API provisioning services to your customers like twillio / plivo .

ICTCRM SP Edition

ICTCRM is the modern Customer Relationship management (CRM) solution comprising of renown open source CRM with advanced contact centre software